Ever-increasing complexity and competition present the insurance industry with unprecedented challenges. Globalization, regulation, disintermediation, customer empowerment – these and many other emerging issues demand an active, innovative response.
Argo takes a customer-centric approach, helping clients succeed by optimizing operations to improve all key relationships, employee, agent and customer. As a result, our innovations in operational excellence can do more than reduce costs – they can also increase customer satisfaction, ultimately boosting both retention and acquisition.
Our approach helps Insurance clients focus operations for better alignment with strategy achieving sustainable results by:
- Aligning operating tactics to strategy and existing technology to create competitive advantage, drive efficiency and reduce cost.
- Improving overall process performance reducing costs while increasing service levels.
- Streamlining and minimizing cost of non-customer facing functions.
- Using training and follow-up techniques to ensure that desired behaviors such as customer service practices become ingrained in organizational culture.
Our global team of consultants has a depth of technical expertise and a proven track record of leading and implementing successful transformations. Our people bring a wide range of professional experience from some of the most operationally excellent companies in the world.
We diagnose areas of waste, variability, and inefficiency in the operating system and then redesign, and implement, not just the new production system, but also the management structure that improves the bottom line and ensures accountability and sustainability. By working hand-in-hand with our client’s employees, we ensure the buy-in from the senior leadership team all the way to the front line employee, leaving behind a new culture, mindsets and behaviors.