Hospitals and healthcare systems are the nexus at which the most difficult issues in healthcare converge, from falling revenues per case to rising expectations for patient outcomes. Institutions that were once volume-based must now be value-based, requiring a higher-than-ever level of operational excellence to simultaneously improve both the cost of care and its quality.
Hospitals need to transform their approach to Operations Management, critically assessing each element of the patient encounter, breaking facility and equipment constraints, attacking variability, improving margins and aggressively managing costs. But as healthcare is an inter-connected system, optimizing a single operation isn’t enough – diverse parties must be aligned in an accountability system equipped with the metrics and analytics required to drive continuous performance improvement.
Argo applies a holistic transformation approach by combining and enhancing some of the world’s best operational tools and philosophies such as Lean and Six Sigma. Argo understands how operations support business strategy.
Our approach helps Healthcare clients focus operations for better alignment with strategy achieving sustainable results by:
- Improving overall labor performance without impacting patient care.
- Creating and rolling out standardized processes across departments to reduce cost and increase quality of care.
- Maximizing utilization of core service capabilities (eg; ORs, ERs), using what they have better rather than making additional costly investments.
- Using training and follow-up techniques to ensure that desired behaviors such as customer service practices become ingrained in organizational culture.
Our global team of consultants has a depth of technical operations expertise and a proven track record of leading and implementing successful transformations. Our people bring a wide range of professional experience from some of the most operationally excellent companies in the world.
We diagnose areas of waste, variability, and inefficiency in the operating system and then redesign, and implement, not just the new production system, but also the management structure that improves the bottom line and ensures accountability and sustainability. By working hand-in-hand with our client’s employees, we ensure the buy-in from the senior leadership team all the way to the nursing units, leaving behind a new culture, mindsets and behaviors.